Your Role
You will be responsible for providing a professional reception service and ensuring excellent patient care in line with our practice values. In addition, you will play an important role in ensuring compliance with all health and safety guidance.
Other duties include –
1. Creating a welcoming environment for patients that sets them at ease from the outset
2. Maximising the use of the internal system (Software of Excellence) to ensure accurate patient records are maintained
3. Answering the telephone, making appointments and collecting patient charges
4. Maintaining practice reception cleanliness standards to ensure the patient has confidence in the quality of the care they will receive
5. Managing the appointment book for all clinicians to ensure surgery utilisation and clinician productivity while meeting patient appointment needs
About You
6. Relevant experience gained in a general practice environment is desirable
7. Proven track record in a customer/patient focused reception environment
8. Computer skills-essential
9. Willing to demonstrate the highest levels of patient care
10. The ability to work on own initiative as well as part of a team
11. Enthusiastic, with an appetite to learn and develop new skills
Benefits
We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –
12. Competitive pay scale
13. Career progression opportunities within the group
14. Recommend a friend bonus
15. Professional Development – access to online training and educational assistance
16. Wellbeing initiatives
17. Cycle to work scheme
18. Employee Assistance Programme
19. Enhanced family friendly policies
20. ‘You Days’ - a day off for moving house or getting married
21. Birthday day off
22. Service holidays
23. Optical care
24. Discounted dental treatments
Fairmilehead Dental Practice –