Relief Bank: Night Concierge (BWS) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. ABOUT THE ROLE A Night Concierge is responsible for creating a safe, supportive, and well-organised environment for everyone living in our supported accommodation houses and residential properties. They will provide support to the night team who deliver a range of frontline services aiming to deliver a high quality, trauma-informed service to residents/participants which focuses on providing a psychologically informed environment (PIE). The Night Concierge will support with ensuring the properties and the residents that live within them are safe. They will work in accordance with service specifications and agreements to provide a flexible service which is responsive, and inclusive to individual needs, underpinned by SIG’s Theory of Change. Shift Pattern: Night 9pm to 8.30am or 7.30pm to 8.30am Salary: £12.60 p/h plus an additional 12.07% for annual leave accrual ABOUT THE SERVICE Brighton Women’s Service is a female-only residential project providing nine high-, multiple-, and complex-needs beds and ten medium- to low-needs beds for women who have experienced homelessness and have support requirements involving issues surrounding drugs and alcohol, offending behaviour, mental health and/or domestic abuse. ABOUT YOU The post holder will be driven to provide high quality, effective assistance to others in a person-centred approach. They will thrive working on their own initiative, taking responsibility for the running of the concierge service within the property, with remote support provided. They will have effective communication skills, and able to build long-term purposeful relationships with people from different backgrounds, respecting equity, diversity, and inclusion. They will embrace SIG’s values and represent these in everything they do. The post holder will be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment. They will have a nonjudgmental approach and support us in achieving our mission to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. What are we looking for? Experience of working with people of complex backgrounds and/or a good understanding of the sector Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Understanding of the housing and social needs of people with multiple and complex needs Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative Ability to work with confidential information, maintain accurate records and write accurate reports Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism What would we like, but not essential? * Understanding and/or practical application of key legislation regarding social care, housing, criminal justice, and mental health * Experience in providing concierge services or practical assistance within a residential or outreach support role * Previous experience in a similar organisation/industry/role If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you! OVERVIEW OF KEY RESPONSIBILITIES * Key Responsibilities * 1. Safety and Security * Carry out hourly patrols of the building and perimeter, ensuring all fire exits and doors are secure. * Remain onsite at all times during the shift. * Monitor and record any incidents, concerns or maintenance issues in log notes and escalate appropriately to the on-call manager or emergency services if required. * Follow emergency and fire evacuation procedures and be familiar with life safety systems. * Maintain key control and ensure proper documentation of key usage. * 2. Welfare Monitoring * Conduct welfare checks on residents as per handover instructions or policy. * Monitor compliance with the Communal Living Agreement, including visitor policies, noise levels, and behaviour that may indicate risk (e.g. substance use, self-harm). * Report safeguarding concerns, missing residents, or unusual activity in line with procedure. * 3. Incident Reporting * Log and escalate all incidents in line with SIG’s AINMs policy. * Complete accurate written records, reports, and handovers using electronic systems and internal forms. * 4. Communication and Teamworking * Provide comprehensive written and verbal handovers to day staff. * Liaise with the on-call manager during overnight incidents or absences. * Maintain professional, trauma-informed communication with residents, using appropriate boundaries and language. * 5. Administration and Housekeeping * Keep the office clean, tidy, and organised. * Ensure all documentation is up to date and submitted in a timely fashion. * Note repairs and cleanliness issues, supporting overall property management. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions