Service and Small Works Manager
Salary Range: £34 – £38k per annum
Location: Alton, Hampshire
Purpose of the Job
The Service and Small Works Manager is responsible for the safe, compliant, and e cient delivery of all service and small works projects up to a value of approximately £100,000.
The role ensures works are delivered safely, e ciently, on time, and to a high technical and customer service standard. The post holder will also provide day-to-day leadership to scheduling sta and plays a key role in maintaining operational performance and customer satisfaction.
The Service and Small Works Manager is accountable for a number of key tasks and responsibilities, not limited to, but including:
Operational Delivery:
Manage and oversee all service and small works projects up to £100,000 in value across fire suppression and detection systems.
Take full responsibility for the day-to-day delivery of works, ensuring programmes are completed within contractual, technical and regulatory requirements.
Coordinate labour, materials, and scheduling to ensure efficient and effective service delivery.
Monitor progress, identify risks, and resolve issues that may affect cost, programme, safety, or quality.
Financial and Commercial Management:
Take full responsibility for cost control and financial performance of assigned works.
Monitor costs, variations, and expenditure to ensure works are delivered with agreed financial parameters and take corrective action where required.
Identify opportunities for cost efficiencies while maintaining quality and compliance.
Technical and Compliance:
Provide technical oversight and assurance for all service and small works tasks.
Ensure all works comply with relevant legislation, fires safety standards, and industry best practice.
Act as a technical escalation point for issues and customer queries.
Customer Service and Stakeholder Management:
Demonstrate a strong commitment to delivering exceptional customer service.
Build and maintain strong working relationships with customers, suppliers, and internal teams.
Manage customer expectations and ensure clear, professional communication at all times.
Line Management:
Act as Line Manager for scheduling staff, providing support, guidance, and performance management whilst supporting a culture of high standards at all times.
Support training, competency development, and up skilling of the scheduling team.
Lead on team member performance management, including goal setting, regular reviews, and ongoing feedback.
Carry out technical reviews of work quality and adherence to procedures.
Ensure scheduling activities align with operational priorities and customer requirements.
Promote a culture of accountability, organisation, and continuous improvement.
Qualifications and Requirements:
Knowledge of relevant British Standards and COPs.
Knowledge of BAFE SP203-1 and SP203-3.
Knowledge of LPS 1014 and 1204.
Leadership / Management qualification (e.g. ILM Level 5/7) (desirable).
Chartered Engineer status (CEng) or working towards (desirable).
IOSH Managing Safely or SMSTS.
CSCS card or equivalent.
High level of technical competence across fire suppression and detection systems.
Proven track record within the fire industry, specifically involving suppression and detection systems.
Employees must hold a valid driving licence that is legally recognised for use in the UK and be able to maintain this for the duration of their employment.
Flexibility to travel and work away from home as required.
Experience:
5-7 years’ experience managing service and/or small works projects.
Demonstrable experience of cost control and financial management.
Previous experience of line-managing or supervising a small team is preferred.
Strong organisational and planning skills with the ability to manage multiple workstreams.
Self-sufficient, proactive, and comfortable working with minimal supervision.
Strong leadership, communication, and decision-making skills.
Customer-focused with a genuine passion for service excellence.
Calm, professional, and solution-focused
Benefits:
£34 – £38k competitive salary
Additional holiday for your birthday
Annual company events
Health package
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