Account Manager
Location: Norwich
Salary: Competitive depending on experience
Job Type: Full-time, Permanent
Are you an experienced Account Manager looking for your next career move? Do you enjoy building strong client relationships and delivering commercial success? We're working with an innovative, forward-thinking technology company that helps large employers reduce their carbon footprint through zero carbon commuting solutions.
Due to continued growth, they are looking to recruit a confident, commercially minded Account Manager to join their team based in Norwich.
The Role:
You'll be responsible for managing a portfolio of B2B clients, ensuring they are fully engaged with the company's software and consultancy services. You'll be expected to grow account value, improve retention, and provide strategic guidance to help clients reach their sustainability goals.
This role suits someone with a consultative sales approach and excellent stakeholder management skills.
Key Responsibilities:
Manage and grow a portfolio of large employer clients
Build strong, long-term relationships across various levels within client organisations
Forecast renewals, manage churn risks and lead upsell opportunities
Support clients in achieving their operational and environmental targets
Lead client onboarding and coordinate internal teams for smooth delivery
Maintain accurate CRM records (Hubspot) and client documentation
Deliver performance reporting and regular account reviewsWhat You'll Need:
Proven experience in B2B account management or customer success
Strong commercial acumen with experience meeting KPIs or OKRs
Excellent verbal and written communication skills
Ability to manage multiple projects and priorities simultaneously
Comfortable presenting and demoing software to clients
Organised, proactive, and confident using CRM and Microsoft Office toolsDesirable:
Experience working in the sustainability, tech or SaaS sectors
A passion for environmental innovation or behavioural change initiativesWhat's in It for You?
A competitive salary
Opportunity to join a purpose-driven company with ambitious growth plans
Supportive, collaborative working culture
Genuine career development opportunities
Be part of a business driving sustainability across the UKIf you're a driven Account Manager who thrives in a fast-paced, people-focused environment, this could be the perfect role for you.
Click "Apply Now" to take the next step in your career