A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues.Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available).Salary: £23,000 - £25,000 per annum + benefitsRequirements for First-Line Technical Support EngineerStrong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical settingProven commercial experience in ensuring an amazing customer experienceExcellent problem-solving skillsStrong troubleshooting skillsYou truly care about customer experienceStrong verbal and written communication skills - this role is largely communicating with customers via phone and emailResponsibilities for First-Line Technical Support EngineerTriage customer support enquiries for a communications software suite of productsLog all calls on the CRMSolve issues where possible, and escalate when neededKeep abreast of issues for customers and update them accordinglyWhat the role offers:Working for a tech-for-good company supporting the NHSJoin a company with a wonderful culture proven by their excellent staff retention ratioFull training and pathway into the world of technical support & communications softwareApplications:If you would like to apply for this unique Support Engineer role then please send your CV via the relevant links!We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com (if this email address has been removed by the job-board, full contact details are readily available on our website).Keywords – First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician / IT Support Specialist / Service Desk Analyst / Desktop Support Technician / Application Support Analyst / Software Support Specialist / User Support Technician / IT Helpdesk Support / IT Service Desk Analyst / Customer Success Engineer / Client Support Technician / Support Desk Technician / End User Support Engineer / Software Troubleshooter / Product Support Specialist / Desktop Support Analyst / Customer Service Technician / Technical Customer Support Representative*********************************************************************************RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.