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Director of Operations - Managed Services, alderley edge
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Client:
Robertson Sumner
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Operations Director – Managed Services & Technology Solutions
Why Join This Opportunity?
Robertson Sumner is recruiting for a leading managed services and technology solutions provider seeking an Operations Director. This is a unique opportunity to take full ownership of operational excellence, ensuring efficiency, scalability, and best-in-class service delivery. Here’s why this role stands out:
* Strategic Leadership – Drive operational strategies across IT, Telecoms, and Print services.
* High-Performance Culture – Lead and develop a results-driven operations team.
* Innovation & Growth – Play a key role in integrating new services and technologies.
* Customer-Centric Focus – Enhance service delivery and client satisfaction.
* Career Progression – A leadership role with board-level visibility and impact.
Key Responsibilities:
* Oversee all operational functions, including helpdesk, engineering, installation, and technical support.
* Drive continuous improvement strategies to enhance efficiency and service quality.
* Ensure compliance with company policies, industry regulations, and ISO standards.
* Collaborate with the sales team to maximise service revenues and customer retention.
* Lead resource planning and budget management to support long-term growth.
* Build and maintain relationships with key suppliers, subcontractors, and service providers.
* Implement automation and data-driven decision-making to optimise operations.
Key Attributes Required:
* Proven leadership experience in operations management within the technology, managed services, or business solutions sector.
* Strong ability to mentor and develop high-performing teams.
* Track record of driving operational improvements, cost savings, and efficiency gains.
* Experience managing remote and multi-site teams at a senior level.
* Strong financial acumen with experience in budgeting and cost control.
* Excellent problem-solving skills with a proactive and strategic approach.
* Knowledge of contract management, supplier negotiations, and service level agreements.
* Familiarity with operational management software (ERP, CRM) and process improvement methodologies (Prince2, Lean, Six Sigma).
This is a fantastic opportunity for a dynamic leader to make a real impact in a growing organisation. If you have the skills and experience to drive operational excellence, apply today!
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