Overall aim of the job:
As a Housekeeping Shift Leader, you will oversee the smooth operation of the housekeeping department, supervise staff, maintain cleanliness standards, and ensure guest satisfaction. You will support training, development, and performance management of housekeeping staff.
We invite passionate individuals with attention to detail and leadership skills to join our hospitality team.
Please note: West Court Retreat is not on a public transport route; please consider travel arrangements.
Key Responsibilities:
* Oversee daily housekeeping operations, ensuring efficiency and high standards.
* Conduct inspections of rooms and public areas.
* Train staff on protocols, safety, and customer service.
* Manage supplies, linens, and equipment, reporting shortages.
* Respond to guest requests and complaints promptly.
* Enforce health, safety, and hygiene regulations.
* Report maintenance issues for resolution.
* Assign daily tasks for room turnaround and cleanliness.
* Restock minibars and perform cleaning checks.
* Complete cleaning tasks and assist with laundry as scheduled.
* Arrange special requests and setups for guests.
Qualifications and Skills:
* Experience in housekeeping or supervisory roles in hospitality.
* Strong leadership abilities.
* High standards and attention to detail.
* Organized and efficient with time management skills.
* Effective communication skills.
* Problem-solving skills.
* Knowledge of hygiene regulations and safe cleaning practices.
* Adaptability to changing demands.
What we offer:
* Membership to Nirvana Spa and Gym 108
* Life Assurance (4x salary)
* Medical Cash Plan
* Thrive Mental Health App
* Guest passes and discounts
* Sick pay and recognition days
* Paid breaks and employee referral scheme
(* upon successful probation)
Nirvana Spa and Leisure Ltd is an equal opportunity employer, committed to fair treatment for all applicants and employees, regardless of race, gender, age, disability, or other protected characteristics.
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