Job Advert
OPERATIONS SUPPORT COORDINATOR – CLEANING SERVICES
ABOUT CITRUS UK
At Citrus UK, we're on a mission to become one of the best cleaning companies on the South Coast and we know that great businesses
are built by great people.
We invest heavily in our teams, support career development, and take real pride in delivering consistently high standards. You
won't just be a number here. You'll be part of a wider, supportive team where your contribution genuinely matters.
If you care about quality, enjoy solving problems, and want to grow with a fast-moving business, we'd love to hear from you.
THE ROLE
Monday to Friday
16:00pm - 21:00pm OR 17:00pm - 22:00pm
This is a varied, hands-on role supporting our operations team to ensure our cleaning services run smoothly across multiple sites.
KEY RESPONSIBILITIES
* Manage cleaner attendance and shift cover (AM & PM), ensuring staff clock in and out correctly
* Assist with rota planning, scheduling, and covering sickness and holidays
* Support recruitment of new staff via phone, email, and Zoom
* Send onboarding documentation and support new starters through induction
* Assist in managing mobile cleaners, carpet cleaning teams, and waste teams
* Monitor cleaning standards and implement corrective action plans where required
* Ensure all processes and procedures are in place, followed, and documented
* Maintain accurate absence records (sickness, holidays, etc.)
* Ensure cleaning services meet agreed standards and site specifications
* Respond promptly to emails and support tickets, maintaining audit-ready records
* Support operations with recruiting, inducting, training, and motivating staff
* Assist the Operations Director with performance management, conduct issues, and annual appraisals
* Build and maintain strong client relationships via phone and email
* Ensure high levels of customer satisfaction through regular contact
* Liaise closely with Area Supervisors and site teams to manage site-specific requirements
* Proactively resolve issues as they arise, including:
* Organising keys
* Delivering equipment in emergencies
* Supporting frontline staff when needed
WHAT WE'RE LOOKING FOR
ESSENTIAL SKILLS & EXPERIENCE
* Working knowledge of Microsoft Word and Outlook
* Excellent customer service skills with a professional and polite telephone manner
* Strong organisational skills with the ability to prioritise in a fast-paced environment
* Ability to work under pressure and react quickly to changing situations
* Confident, resilient, and solutions-focused approach
DESIRABLE BACKGROUND
* Experience in the cleaning or hospitality industry
* Someone looking to progress their career and climb the ladder within a growing company
WHY JOIN CITRUS UK?
* A growing, ambitious company with real career progression
* A supportive and people-focused culture
* A role where no two days are the same
* The opportunity to make a genuine impact on service delivery
If you're organised, proactive, and ready to take the next step in your career, Citrus UK could be the place for you.