Join to apply for the Tech Support & Implementation Specialist role at Chattermill
Join to apply for the Tech Support & Implementation Specialist role at Chattermill
Get AI-powered advice on this job and more exclusive features.
UK (Remote or Hybrid, it’s up to you!)
Competitive base salary based on experience
Our Perks
️ Monthly Health & Wellness budget, increasing with length of service
Annual Learning and Development budget, increasing with length of service
️ Flexible working in a choice-first environment - we trust the way you want to work!
️ Work From Home Allowance, which renews every two-years
25 Holiday Days + your local bank holidays, plus an extra day for every year of service
Your birthday off
Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave
️ Optional Healthcare Plan
???? Life & income protection (Location dependent)
Employee Assistance Programme (UK Only)
The opportunity to share in the company’s success through options
If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
️ The Role ️
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next.
We're now looking for a talented Tech Support & Implementation Specialist to join the team!
What You'll Be Doing
You’ll provide responsive technical assistance to customers while supporting the implementation and onboarding of new accounts. This means you will:
* Play a critical role in bridging day-to-day customer success delivery with backend operations and engineering support
* Own resolution of platform issues and support tickets
* Manage implementation milestones and onboarding activities
* Partner with Product & Engineering to triage escalations
* Maintain documentation and implementation playbooks
What You’ll Need
* Ideally 2 to 5 years’ experience in SaaS support or implementation
* Familiarity with CX or feedback tools is preferred
* Data analysis experience and confidence in a data-driven environment
* Solid experience in technical troubleshooting
* Project management skills
* Internal and external stakeholder collaboration
Our Values
* We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
* We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
* We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
* We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
* We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
* We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
#customersupport #techsupport #implementation #onboarding #saas #saassupport
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
Referrals increase your chances of interviewing at Chattermill by 2x
Get notified about new Technical Support Specialist jobs in London, England, United Kingdom.
London, England, United Kingdom $50,000 - $60,000 3 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
Linux Desktop Support Associate (London UK office)
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 days ago
Principal Technical Service and Ongoing Support Specialist - (Remote, EMEA Based)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Salesforce Support Administrator - Fully Remote
London, England, United Kingdom 3 weeks ago
Hemel Hempstead, England, United Kingdom 2 weeks ago
Technical Support Specialist (French Speaking)
Amersham, England, United Kingdom 16 hours ago
Brentwood, England, United Kingdom 13 hours ago
Technical Support Specialist I - Italian Speaker
Service Delivery Engineer CyberSecurity - Graduate
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 days ago
Wembley, England, United Kingdom 3 weeks ago
Oracle Fusion SaaS HCM/Payroll Implementation Support Engineer
Volunteer Digital Support Volunteer | The Muslim Cultural Heritage Centre Trust
London, England, United Kingdom 19 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Support Specialist, Hospitality (Dutch & English speaking)
London, England, United Kingdom 2 weeks ago
Pre-Construction Manager - Facades - Remote working
Volunteer Peer support volunteer with lived experience of addiction | Rehabit
London, England, United Kingdom 1 week ago
Volunteer PR Support – Help Us Share the Story of Hospice Care in Ukraine and Eastern Europe | Hospices of Hope
Otford, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr