Customer Service Advisor
Based in Manchester City Centre
5 days on site
Paying £24,000 - £26,000 DOE
We're looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone.
What You'll Be Doing
Managing your own daily collection schedule, with a focus on proactive outbound calls
Working to meet and exceed individual KPIs, SLAs, and cash collection targets
Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates
Taking ownership of account queries and escalating where needed
Liaising with internal teams, including customer service and client experience, to resolve issues efficiently
Maintaining accurate records of all collection activity and client communications
Contributing to a positive, motivated team environment
What We're Looking For
Experience in Customer Service, Complaints Handling, Credit Control or a similar role
Strong communication skills and confidence when dealing with clients
A proactive, target-driven mindset with the ability to manage your own workload
Good negotiation skills and a practical, problem-solving approach
Comfortable working in a fast-paced, performance-focused environment
Reliable, punctual, and committed to maintaining high standards
How Success is Measured
Delivery against KPIs and SLAs
Cash collection performance and reduction in aged debt
Outbound call activity and engagement levels
Debtor days and overall collection efficiency
Contribution to team performance and service standards
This is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment.
If you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you!
51630CH
INDMANJ
The Portfolio Group are acting on behalf of our client in recruiting for this position