We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience., For our Global Commercial team, we are now looking for a "Commercial CRM Developer" who will focus primarily on Salesforce and the continuous in-system developments and configurations related to features, functionalities and "ease of use", driven by our Commercial, Operational and Financial business needs globally. As our Salesforce CRM Developer will report directly to the Manager Global Commercial Governance & CRM For incremental low/medium complexity in-system developments you will be directly responsible for the implementation of these and that all developments align with internal needs and expectations. For larger and more complex developments, where complexity requires external development support, part of your role will be to assist with the testing of the requirements together with our CRM Analyst and internal IT function, to deliver through a wider team. Additionally, you will align with our Commercial Governance function, to ensure we mirror our commercial processes and governance related activities with how we apply ourselves systematically. This is key to our success and the way we steer our commercial sales activities.
Responsibilities
* Be the contact for Salesforce developments and upgrades.
* Be the UAT Lead for the development requirements needed.
* On processes and governance related topics, closely align with Manager Global Commercial Governance & CRM, to ensure we set-up Salesforce to optimally govern and steer our commercial contracts and sales activities.
* Assist the Group Commercial CRM Analyst in building training material where applicable.
* Assist with the Capturing of Region requests for in-system optimizations for Operations and Finance.
* Work closely with the Reporting & Analytics team to understand reporting requirements.
Qualifications
* Minimum 3-4 years proven experience in a role as a Salesforce Developer preferably in a consulting firm.
* Experience in the aviation industry is a plus.
* Full knowledge of Salesforce Platform, (Sales Cloud and Service Cloud is preferable).
* Experience in APEX, Lightning Web Components, highly valuable integrations (SOAP/REST) and integrations with other systems.
* Knowledge of the use of version control tools (Git Hub).
* Knowledge and strong command of tools such as Visual Studio Code and Postman.
* Experience on project topics (Leads, Opportunities & Contracts).
* Adaptable to working with a team and effectively building relationships with other departments and the confidence to work with highly skilled professionals.
* Excellent communication and interpersonal skills, including ability to work with a variety of internal and external stakeholders.
* Strong command of English as the corporate language (written and oral), any other language is a plus.
* Structured, organized, and strong analytical skills with high attention to details and proven ability to work in an analytically and problem‑solving environment.
* Positive attitude and flexibility to work in a dynamic environment thus capable of working independently.
* Advanced skills in MS Office (esp. Excel).
* Ability to work remotely.
* Flexible to travel at any time requested.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision‑making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company. "Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers. "Doing the right thing" means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation. "Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation. These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
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