Role: Service Coordinator
Location: Daventry, NN11
Hours: Full time, 8.30am to 5pm, 37.5 hours per week
Salary: £28,000
An excellent opportunity has now arisen for a Service Coordinator to join our client’s successful team.
Who are we?
We are proud to be representing our client, a well-established and highly respected business based in Daventry. Specialising in providing technical services to a range of commercial and industrial clients, our client has built a strong reputation for delivering reliable, professional, and customer-focused solutions. Due to continued business growth, they are now looking to expand their office-based support team.
* Competitive salary of £28,000
* Free on-site parking
* Friendly, supportive, and welcoming team environment
* Full training and ongoing professional development
* Modern, well-equipped office facilities
Duties of a Service Coordinator:
* Coordinating and scheduling engineers to attend planned preventative maintenance (PPM), remedial works, and reactive callouts
* Acting as the first point of contact for customer queries via email and phone
* Managing and organising incoming work requests and allocating jobs efficiently
* Liaising with customers, taking details such as vehicle registration numbers and job-specific information
* Communicating with sub-contractors to arrange additional resources when required
* Handling approximately 80% of daily communication via email and 20% via telephone
* Maintaining accurate records on the internal system, ensuring all job details and updates are logged
* Supporting the wider office team with additional administrative tasks as required
What we would like from you:
* Previous experience in a scheduling, coordination, or service administration role
* Excellent organisational and multitasking skills, with the ability to prioritise effectively
* Strong written and verbal communication skills
* Confident handling both email and phone-based enquiries
* A proactive, positive, and team-focused attitude
* Competent IT skills, including working knowledge of Microsoft Office applications
If you are interested in this role, please apply below with your most recent CV.
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