Job Overview
Flutes has a reputation for delivering bold, leading‑edge food and drink experiences in the most prestigious venues, with a focus on innovative and invigorating service. Our teams create magic at various iconic venues across London and beyond. We’re looking for a freelance hospitality manager who has a passion for food and events, drives enthusiasm for the job and for our colleagues, and always puts the client at the heart of our decisions. 5‑star standards are the hallmark of the Flutes Way.
Role Purpose
As a freelance hospitality manager you will oversee the delivery and execution of events at multiple sites across London. You must have at least three years’ experience in a hospitality management role, proven front‑of‑house management skills, a keen eye for detail, and a strong commitment to exceptional customer service. You will liaise with clients, manage teams, meet event timelines, and drive guest satisfaction. Performance is monitored through regular manager audits and adherence to agreed event timeframes.
Venues Covered
* Oval Cricket Ground
* Ascot Race Course
* Twickenham Stadium
* Alexandra Palace
* Harlequins F.C.
* Wembley Stadium
* Many conference venues in London
Key Responsibilities
* Ensure opening and closing procedures are followed at all events.
* Deliver an effective and informative team brief during events.
* Meet all food and beverage requirements as per client request or work‑order.
* Collaborate with the planning team pre‑event for a seamless client transition.
* Work with operations and set‑up staff to ensure venues are prepared to the highest standard.
* Enforce health and safety requirements during events.
* Motivate and encourage colleagues to provide exceptional service aligned with the company vision.
Key Deliverables
* Deliver all allocated events to venue high standards.
* Be fully prepared when arriving on site to run events to the highest standards.
* Maintain the integrity of the venue you are working within.
* Complete all paperwork on time and to a high quality.
* Act as an excellent Brand Ambassador for Flutes.
Skills and Capabilities
* Experienced and trained in the catering and events industry.
* Authoritative, persuasive, and able to lead, make clear decisions and be accountable to staff and client.
* Confident and articulate MC when required.
* Well‑planned with excellent attention to detail.
* Experienced in managing time and people while being a team player.
* Clear and logical management experience for a fast‑paced environment.
* Exceptional customer handling skills, responsive to client and colleague needs.
* Confident verbal and written communication.
* Ability to meet deadlines, manage time effectively and drive teams to meet deadlines with accuracy.
* Flexible, adaptable and a great coach where needed.
* Accountable for personal and departmental performance.
Hours
* Hours to be agreed per event.
* Hours include evenings and weekends.
* Willingness and flexibility to work additional hours when required.
Benefits
* Excellent pay £16.80 - £18.00 per hour, varying with factors.
* Flexible hours and shifts.
* Exciting locations across London and outside.
* Friendly team and chance to progress.
* Pension scheme.
* Monthly Holiday Pay.
Please note that due to the nature of the business, the role requires the service of alcohol so all applicants must be aged 18 or over to APPLY.
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