Pay Scale: £22,222.20 – £24,000.00 per year DOE
Date Added: 23/07/2025
About MPL Claims Management:
At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims—Motor, Property, and Liability—for both internal and external clients.
We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We’re looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention—contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.
Key Responsibilities:
– Contact third-party claimants via phone and email to explain and offer relevant services.
– Work to convert third-party claimants into using our intervention services.
– Use our bespoke claims management system to log information and manage claims efficiently.
– Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
– Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
– Review invoices from authorised partners for accuracy and input them into the system for approval.
What We’re Looking For
– Previous experience in motor claims is desirable, but full training is provided for the right candidate.
– Strong multitasking skills and attention to detail.
– Confident communicator with professional written and verbal communication skills.
Why Join MPL?
Working at MPL means being part of a forward-thinking company with genuine opportunities for growth and development. Here’s what we offer:
Benefits from Day One:
– Private medical insurance (includes discounted gym memberships, cinema tickets & wellness rewards).
– MPL Wellness Programme – free personal training sessions.
– Refer-a-Friend Scheme – bonuses for introducing great talent.
– Learning & Development – clear progression paths and support for professional qualifications.
– Flexible Working – 35-hour week, 1-hour lunch, casual dress code.
– Annual Leave – 28 days including bank holidays.
– Birthday Off – enjoy a paid day off for your birthday!
– Social Events – summer and Christmas parties, regular team socials.
– Death in Service
Interview Process
1 – Initial Screening Call – with our Talent Acquisition team to discuss your experience and interest.
2- In-Person Interview – with the Talent Acquisition team and Claims Team Leader. This will dive deeper into your experience, skills, and potential fit.
As an FCA-authorised company, all successful applicants will undergo standard background checks, including a DBS, credit check, and references.
Ready to Join Us?
If you’re passionate about customer service, excited by innovation, and want to be part of a growing, supportive team—we’d love to hear from you. Hit the Apply button!
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