The Role An exciting opportunity has arisen to join the Council’s Shared Waste Service as a Commercial Waste Support Officer, supporting both East and North Hertfordshire District Councils. This role is central to the growth and delivery of our commercial waste and recycling services, helping us expand our customer base, improve service quality and generate income across the partnership. We are looking for someone committed to excellent customer service, confident in building relationships with businesses, and motivated to support local environmental goals. Every day is varied, from providing quotations and service advice to commercial customers, to monitoring collection performance, resolving service issues and supporting marketing and promotional activity. The Experience you will bring • Have an interest in waste management, recycling and environmental services. • Be proactive and confident in problem‑solving, with the ability to interpret information accurately. • Communicate effectively with businesses, contractors and internal teams. • Work well both independently and as part of a busy, multi‑functional service. • Be comfortable promoting services, supporting customer engagement and helping to grow the commercial customer base. • Hold a full UK driving licence and be willing to travel locally. We can offer you an excellent benefits package including a generous pension scheme, annual leave allowance, flexi‑time, leisure concessions and more. If you are a motivated, customer‑focused individual looking for a rewarding role in a growing and dynamic service area and want to be part of an enthusiastic, forward‑thinking team, we would love to hear from you. About Us North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together. Why work with us? We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community. Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites. At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job. If you would like an informal conversation about the post, you can contact Louise Overington, Service Development and Support Manager on 01462 474336 Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible. Closing Date: Noon 20th February Interviews: WC 9th March