Join Our Team as a Forecasting Insights Analyst
Are you ready to make a significant impact? At RAC, we are on the lookout for an experienced Forecasting Insights Analyst to join our dynamic team on a permanent basis. Your expertise will be crucial in ensuring we have the right resources to meet member demand across our Roadside and Contact Centre Operations.
As a key member of the Operations Forecasting & Planning team, you will play a vital role in preparing us to support our members when they need us most. Your responsibilities will include sourcing, analyzing, and delivering daily forecasts that shape our resource deployment—from the next hour to the next six months.
Utilizing advanced statistical forecasting techniques and SQL, you will dive into large and complex datasets to uncover trends, patterns, and actionable insights that enhance forecast accuracy. Your insights will guide operational and resourcing decisions, helping teams optimize performance and tackle challenges effectively.
What You Will Do...
* Produce accurate and effective weekly demand forecasts (0–26 weeks) for our Roadside and Contact Centre operations.
* Forecast daily demand requirements and integrate these into capacity and resourcing models to meet KPIs and service levels efficiently.
* Collaborate with colleagues across the Forecasting & Planning team and operational stakeholders to share best practices and drive continuous improvement.
* Regularly review forecast performance, ensuring accuracy remains within tolerance levels, identifying reasons for variation, and applying lessons learned to future forecasts.
* Deliver daily and hourly forecasts to the Resource Planning team within agreed SLAs.
What You Will Need...
The ideal candidate will possess a strong analytical background and be a natural problem-solver who enjoys diving deep into data to uncover trends, patterns, and opportunities. Strong communication and stakeholder management skills are essential.
You will also need:
* Advanced analytical skills, including proficiency in Excel, SQL, and Microsoft Power platforms.
* Experience in building, developing, and maintaining Excel forecasting models.
* Advanced Excel skills to design and manage complex forecasting models.
* The ability to create and develop models and solutions to support problem-solving activities and scenario modeling.
* Strong modeling skills to develop and build from concept to strategic solutions, including Demand Planning models and processes.
* The ability to provide insights and present them clearly to instill confidence in your audience.
* Forecasting and Planning experience in large-scale operations (beneficial).
In Return, We Offer...
At RAC, we believe in rewarding our colleagues for their hard work and dedication. Along with a competitive salary, you will enjoy a range of fantastic benefits:
* FREE RAC Complete Breakdown Service from Day One.
* 25 days of annual leave entitlement plus bank holidays.
* Option to join RAC’s Group Personal Pension scheme with contributions matched up to 6.5% on qualifying earnings.
* 2 x Basic Salary Core Employer-funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover.
* Family leave support, including paid time off and resources to help balance work and family commitments.
* Enhanced Parental Leave.
* Confidential personal support service available 24/7 for you and your family members aged 16+.
* Car salary sacrifice scheme after 12 months of employment, offering significant tax savings, including electric vehicle options.
* Access to Orange Savings, our online discounts portal with thousands of savings on retailers, holidays, tech, and more.
* FREE onsite parking.
When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it Together’. This unique opportunity allows our colleagues to be rewarded for their outstanding work and share in the future success of RAC—it's not just an ordinary work benefit!
We are committed to fostering a culture that is representative of the diverse communities we serve—open, accessible, collaborative, and inclusive. We welcome applicants from all backgrounds and experiences.