Job Description
A safe, stable place to live - for most of us, it’s something we take for granted. But for people
facing multiple disadvantages, access to good housing can be the foundation for turning
everything around. That’s why this role is such an important one. Joining a team of mission-
driven professionals working to support those with complex challenges, we’re looking for a
compassionate and capable Supported Housing Manager to lead London-based housing
schemes, oversee a dynamic frontline team, and drive service quality and compliance.
(But we’re just the recruitment partner – so let us tell you about the incredible organisation
behind the role!)
Founded in Hackney, London in 2019, Support When It Matters Enterprise CIC is a social
enterprise with a mission: to improve the life chances of African/Caribbean and Dual Heritage
communities in London. We work with adults facing complex challenges – including
homelessness, substance use, mental health issues, and contact with the criminal justice
system – delivering trauma-informed, culturally competent support to reduce reoffending and
promote resilience.
SWIM’s supported housing services play a critical role in that mission – offering more than just a
roof. They provide a therapeutic, structured environment for people to begin their recovery
journey, access wraparound support, and take steps toward independence.
This is a full-time, on-site role based across SWIM’s London locations. The salary range is
£36,000 – £39,000, depending on experience.
Areas you’ll be involved in (as a snapshot!) include:
* Team Leadership & Development: Manage and inspire a team of Team Leaders, Project Workers, and volunteers, embedding SWIM’s values and creating a safe, supportive working environment. You’ll oversee supervisions, training, appraisals, and reflective practice.
* Service Delivery & Housing Management: Oversee daily operations across SWIM’s supported housing schemes, ensuring residents receive timely, trauma-informed support that blends harm reduction, Housing First principles, and psychologically informed environments.
* Referrals, Move-Ins & Pathways: Manage referral and assessment processes, support smooth transitions into housing, and ensure a clear pathway toward independence, work, or recovery for each resident.
* Partnership Working: Collaborate with local authorities, clinicians, training providers, and community organisations to support residents’ wellbeing, develop move-on options, and reduce barriers to engagement.
* Compliance & Property Oversight: Work alongside our housing compliance team to manage repairs, schedule works, monitor risk and safety, and ensure all accommodation meets regulatory standards.
* Monitoring & Reporting: Lead on performance data, audits, and reporting. Identify risks and areas for improvement while celebrating successes and scaling what works.
We’re open to people from a variety of professional backgrounds – but here’s what we think will
really help:
* Experience managing supported housing, recovery-based services, or similar therapeutic environments.• Leadership skills with a track record of managing teams in high-pressure or complex settings.
* A commitment to equity, anti-discriminatory practice, and culturally responsive support – especially with African/Caribbean and other minoritised communities.
* Experience managing budgets, compliance, and external partnerships.
* Strong communication skills and a real ability to build relationships, influence others, and advocate effectively.
(Bonus points if you bring an IOSH or NEBOSH qualification, but if not – we’re happy to support
you to achieve it in post.)
SWIM has just celebrated its 5-year anniversary and is still growing – with the energy,
adaptability, and purpose you’d expect from a young but impactful social enterprise. If you’re
values-led, systems-aware, and ready to play a key role in transforming lives through housing –
we’d love to hear from you.
As part of B-Radical’s commitment to eliminating pay gaps between different groups through
our “No Salary History Policy”, we’ll never ask you for your current or previous salaries. We'll
simply ask for your salary expectations to ensure they fall in line with the organisation’s budget
for the role. Additionally, we pride ourselves on delivering an excellent candidate experience, so
any applicant who applies to this advert will receive a response, regardless of the outcome.
To apply for this role, please send your CV to holly@b-radical.co.uk or apply through this advert.
If you’d like to have a chat with us before you apply, please just drop us an email.
We look forward to hearing from you!