Workplace Experience Coordinator Job ID 247626 Posted 17-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: The Workplace Experience Coordinator role is at the forefront of delivering a positive, best-in-class office experience as a cultural ambassador, community advocate, and service leader. As part of a "front-of-house" team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services. This is a fully onsite Monday-Friday Role 07:30-18:00 (flexibility required when there is an event taking place). Role Responsibilities: -Greets employees and announces clients and visitors. Issues visitor passes. Receives and transfers incoming calls to appropriate parties. -Provides coordination and support for delivery of workplace services like Reception, Switchboard, and Room Management. A/V Support, Meeting and event management, Supply ordering, Meeting, and events coordination Equipment Care, etc. -Maintains awareness of the workspace. Work closely with other vendors to maintain and safe and comfortable environment -Processes supplies orders in alignment with client inventory processes and systems -Responds to customer requests and complaints with accurate and detailed information according to specific requests. -Collects, sorts and distributes mail from delivery locations to a central mail room as well as designated desk areas on-site. -Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures. Role Requirements: -A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience. -Open and flexible work schedules. -Ability to comprehend and interpret and action instructions. -Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathise, and offer help. -Apply a high level of attention to detail as well as strong verbal and written skills. -Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)