Customer Service Advisor – Join a Growing Fintech Team!Location: Home-based (UK)Salary: £24,000 - £26,000 dependent on experienceBenefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing companyOur ClientOur client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).The roleOur client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.What you’ll doBe the first point of contact for partners and customers via email, phone, and IMBuild and strengthen relationships with our retail partnersHelp partners maximise use of our platform to drive business growthEnsure smooth daily payments to retailers in line with SLAsManage retailer onboarding (full training provided)Handle complaints with professionalism and careEnsure retailers follow processes and proceduresSupport with FCA compliance (training provided)Provide ad hoc reporting and insights as neededWhat they’re looking forA natural relationship builder who enjoys working with peopleHighly organised, able to prioritise, and thrives under pressureStrong communication skills – written, verbal, and presentationConfident problem-solver with attention to detailResilient, proactive, and able to manage your own workloadExperience in customer service, operations, or fintech/finance (preferred but not essential)Why join?Work from home with a supportive and collaborative teamBe part of a fast-growing fintech business with exciting expansion plansFull training and development opportunitiesMake a real impact in a company where agility and innovation come firstReady to grow your career in fintech? Apply today and be part of our clients' journey to change the way industries offer finance.