Job Category: Admin & Clerical
Job location: Wallfields, Hertford, Hertfordshire, SG13 8EQ, United Kingdom
Employer: East Hertfordshire District Council
Hours per week: 37
Start date: Immediate start
Salary: £12.21 per hour
Responsibilities
Manage office tasks including document handling, data entry, and maintaining confidentiality. Application Processing. Efficiently process applications adhering to procedures and timelines, and monitoring. Ensuring Housing Applicants have provided supporting ID and documents to allow their housing applications to be processed. Chasing clients for missing documents. Linking documents to housing applications submitted by clients. Making sure housing applications are ready to be processed and changing their status to allow them to be processed by Housing Options Officers.
Qualifications and Experience
* Require a good standard of English and Maths
* Experience of working as an administrative assistant, corporate support officer, or related role
* Experience of communicating in a range of ways i.e., letter, email, telephone with a range of contacts (internal and external)
* Experience of resolving issues by telephone or in writing where appropriate
* Experience in using Microsoft Office 365 including Word to create letters.
* Experience of e-mailing, chasing and liaising with clients.
* Experience of scanning, indexing, printing, and processing inbound and outbound correspondence.
* Experience of using IT systems to manage customer outcomes.
* Proven record of accomplishment of delivering successful outcomes for internal and external customers
* Ability to foster good working relationships with colleges and customers.
* Excellent written and verbal communication skills.
* Strong organisational and time management skills
* Excellent attention to detail and accuracy skills
* Ability to multitask and prioritise tasks effectively.
* Ability to meet deadlines and priorities workloads.
* Excellent problem-solving and critical thinking skills
* Ability to work independently and as part of a team.
* Knowledge of office management systems and procedures
* Knowledge of scanning and indexing functions
* Ability to handle sensitive and confidential information appropriately.
* Adaptability and flexibility in response to changing priorities or tasks.
* Familiarity with office equipment such as printers, scanners, and photocopiers
* Familiarity with financial and budgetary responsibilities
* Enthusiastic and flexible approach to work
* Proactive approach to continuous personal development
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