Liberis are on a mission to unleash the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. At its core, Liberis is a technology-driven company, bridging the gap between finance and small businesses. Some key info for you: We were founded in the UK in 2007 We are a diverse team made up of over 260 talented people, from more than 27 nationalities! We have 6 offices spread across the globe: London, Nottingham, Mumbai, Atlanta, Munich & Stockholm We have just been named as one of FinTech’s Finest 50 – by Welcome to the Jungle We have provided over $3bn of funding to small businesses so far! The team We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market! Who are you? As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience. Responsibilities Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities. Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement. Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective. Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection. Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships. Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers. We think you’ll need We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team: Fluency in the English language. Demonstrated experience within a collections team, preferably in SME collections. A proven ability to self-manage and prioritise tasks effectively. Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels. High level of integrity in all actions and decisions. Proficiency in Excel Keen attention to detail to ensure accuracy and precision in all tasks. Ability to identify and propose improvements to processes and procedures. What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! Our hybrid approach Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.