Job Description
The Role
* Lead the team to drive operational excellence
* Supervise work, check completion and deliver to expectations set by store manager
* Manage a team of supervisors to support the store operations
* Manage stockrooms and back of house areas
* Tightly control stockloss across the store
* Use business communication tools for completion of tasks and ensure your team understand all key functions
* Understand all process and procedures and set the example for others
* Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
* Maintainin store environment and housekeeping standards
* Understand company policy and rules regarding security measures and demonstrate compliance and controls
* Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
* Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
* Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
* Understand KPI targets and expectations to achieve results
* Demonstrate commercial awareness and adopt right product, place and time compliance
* Engage with and feedback issues to contribute to the wider business
* Support with identifying development needs within the team
* Support senior management to coach the team
* Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
* Support store manager to coach the team
Qualifications
The Requirements
* Experience within luxury or premium retail at a management level
* Vast knowledge and passion of luxury retail including building brand relationships
* Background in retail operations
* Experience leading large times in a fast paced environment
* Proven track record of internal progression and development
* Must be able to work well under pressure and to strict deadlines
* Able to work a flexible schedule based on the company needs including early mornings, evenings and weekends on a full time basis
The person.
* Demonstrates a high level of personal energy
* Organised and able to plan ahead
* Confident, assertive and personable
* Positive and enthusiastic with a can do attitude
* Great communication skills
* Self-driven to upskill and learn
* Resilient and resourceful
* A natural coach and leader
Additional Information
The Rewards
* Basic salary £33,000 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* Join the Fearless1000 Incentive Scheme watch THIS video to find out more
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 40% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands