Job Ref: AM15450 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.86 Per Hour Exclusive Benefits Contract type: Casual Hours: Part Time Hours per week: Flexible Hours Posted date: 22/05/2026 Closing date: 24/06/2026 Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland’s landscapes and heritage. We are seeking a Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell. The Person: A polished and welcoming professional with a passion for luxury hospitality Naturally warm, confident and composed in all guest interactions Detail-orientated with strong communication and organisational skills Proactive, adaptable and calm under pressure Flexible to work across varied shifts, supporting hotel operations. The Role: Deliver a seamless, refined guest journey from arrival to departure Act as the first and lasting impression of The Caledonian Edinburgh Provide attentive, personalised front-of-house service Uphold the hotel’s luxury standards and brand values at all times Support the wider Front of House team in exceeding guest expectations. Key Responsibilities: Manage check-in and check-out with efficiency, discretion and warmth Respond promptly to guest enquiries, resolving requests professionally Maintain thorough knowledge of room categories, rates and promotions Maximise occupancy and revenue through confident upselling Follow all security, cash handling and health and safety procedures. The Benefits: Hourly Rate of £12.86 Free and healthy meals when on duty. 50% off our Food & Beverage Venues – The Court & Caley Bar Discounted use of Leisure Facilities Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night Opportunities for your personal development within the Hotel Group Brand Portfolio Pension enrolment We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality! Why Join Us At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh’s most iconic Learn more: www.klarenthospitality.com/careers