We have an exciting opportunity for a Safe Deposit Associate to join our Safe Deposit team here at Harrods. Your role is to provide an exceptional level of service in a discreet luxury environment. Ensuring the customers’ needs are exceeded to the best of our ability.
About the Role
The Safe Deposit Associate will work within a team, granting customers access to their Safe Deposit facility, completing applications with potential customers, carrying out customer due diligence, and obtaining outstanding payments from clients. Your responsibilities also include engaging with clients and building their trust in the Harrods brand on a day‑to‑day basis.
Job Responsibilities
* Build relationships with clients to ensure they have trust in our service and the Harrods Brand.
* Carry out due diligence on customers and, using a risk‑based approach, complete a comprehensive due diligence document for the business to review.
* Assisting with day‑to‑day administrative tasks such as producing invoices and answering customer telephone queries.
* Deliver world‑class bespoke service to each individual client, ensuring their requirements are at the heart of everything we do.
About You
The ideal candidate will have a strong customer service focus when dealing with both internal and external parties while always being professional. It is important that you have excellent interpersonal and communication skills as well as excellent time‑management skills with the ability to balance multiple priorities.
* Ability to perform duties effectively with minimum supervision and guidance.
* Passion for learning.
* Flexibility and readiness to adapt to changing priorities.
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