Job Title: Customer Service Representative
Location: Northampton (Office-Based)
Salary: £28,000 - £30,000 per annum
Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break)
Job Type: Full-time, Permanent
About the Role
We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times.
Key Responsibilities
Client Support
Respond to customer enquiries via email, phone, and live chat
Provide accurate quotations and resolve queries promptly
Order Management
Monitor and manage backorders, keeping customers informed throughout
Account Support
Support the Key Account Manager to deliver outstanding client service
Communication
Maintain clear, professional communication with customers and internal teams
Skills & Experience
Previous experience in a customer service or client support role
Strong written and verbal communication skills
Ability to manage multiple tasks and prioritise effectively
Confident using email and live chat platforms; CRM experience is advantageous
Positive, solutions-focused attitude with strong attention to detail
What's on Offer
Competitive salary of up to £30,000
Company-wide profit-sharing bonus scheme
Full-time, office-based role in Northampton
Supportive and collaborative team environment
If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you