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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives.
We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join our expanding team. In this role, you will play a key part in maintaining high standards of client service as we grow our service delivery capabilities.
Key Requirements:
* Reliable and self-motivated professional with a proactive work ethic.
* Strong problem-solving skills with the ability to apply technical knowledge effectively.
* Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
* Manage virtualization platforms such as Hyper-V and VMware, Ubiquiti devices, VoIP telephony, and standard network hardware and cabling.
* Implement and maintain MDM solutions like Intune, utilizing PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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