Job Description
Multi-Modal Account Manager
Altrincham | Full-Time | 37.5 Hours per week (office based)Salary: Competitive + Benefits
Reed is proud to be working in partnership with a leading logistics organisation to recruit a Multi-Modal Account Manager for their Manchester-based operations team. This is a fantastic opportunity for an experienced logistics professional to join a dynamic and forward-thinking business that values operational excellence and team collaboration.
About the Role
This is an operations-focused position with a strong commercial edge. You’ll be responsible for managing the full transportation cycle— air, ocean, rail, and road for import, export, and cross-trade shipments. From quoting and booking to customs clearance and delivery, you’ll ensure every step is executed with precision and professionalism.
You’ll be the key point of contact for your assigned accounts, building strong client relationships, identifying opportunities for growth, and ensuring service excellence. The role also involves working closely with internal teams to maintain compliance, optimise processes, and support continuous improvement.
Key Responsibilities
* Manage end-to-end shipment processes across multiple modes of transport
* Quote and follow up on rates, ensuring competitive pricing and customer satisfaction
* Coordinate with suppliers, agents, and internal teams to ensure timely and accurate documentation
* Maintain shipment schedules and proactively update clients
* Ensure customs declarations are legally compliant and processed efficiently
* Monitor KPIs, mitigate financial risks, and support internal SOP adherence
* Identify opportunities for service improvement and account growth
What We’re Looking For
* Proven experience in multi-modal logistics operations
* Strong understanding of customs procedures and legal requirements
* Excellent communication and relationship-building skills
* High attention to detail and ability to work under pressure
* Proficiency in MS Office and ideally CargoWise
* Flexible, proactive, and team-oriented mindset
Desirable
* Industry qualifications (e.g. BIFA)
* Experience in client-facing account management
Why Apply?
This is a brilliant opportunity to join a company that values its people and invests in their development. You’ll be part of a supportive team with a positive culture, working in a fast-paced and rewarding environment.
Interested?Apply today or contact Adam Norris at Reed Procurement & Supply Chain for a confidential discussion.