Salary: £35,000 - 40,000 per year Requirements: Must have experience with O365, Active Directory, and SCCM Nice to have experience with Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, and Adobe products Demonstrable knowledge of build systems on SCCM and Intune mobile device management Proven customer service skills with an engaging and customer-focused attitude Exceptional verbal and written communication skills Ability to communicate technical information clearly to non-technical stakeholders Confidence, determination, resilience, and a can-do attitude Logical thinking with a structured approach to troubleshooting Experience working within ITIL process-driven environments Minimum of 2 years deskside support experience with knowledge of the asset lifecycle Responsibilities: Effectively manage support tickets logged in the ITSM tool according to key performance indicators Take ownership of support tickets, providing regular updates Contribute to and maintain technical documentation in the knowledge management database Drive service improvement by developing documentation of processes and procedures Support the investigation of problems and identify workarounds and root causes Manage relationships with users and colleagues in other IT support teams Engage with the Service Delivery Team and third-party service providers Support major incident management activities to restore impacted systems to service Technologies: Active Directory Citrix Hardware Support ITIL ITSM JIRA Mobile Office 365 CMDB Network More: We are looking for a Desktop Support Engineer to join our team based in Bournemouth. Youll be providing hardware, software, and infrastructure support to our colleagues while working closely with other IT Support Teams. We emphasize professional growth and development, offering opportunities to learn new skills and advance in your career. Our inclusive environment is filled with experienced and innovative individuals across multiple teams and countries. last updated 5 week of 2026