Digital Services Business Manager
We are looking for a driven and dynamic Digital Services Business Manager to join our Pet Professional team and help transform the future of pet health. This field‑based role covers a large and varied territory in Northern England and Scotland, spanning the Northeast, Yorkshire & the Humber, parts of the Northwest and Scotland including the Central Belt, Borders, Highlands and Islands.
What You'll Do
This role, with a base salary of £39,000–£40,000 plus bonus potential, involves recruiting veterinary clinics to our digital platforms, driving product recommendations, ensuring partners are engaged and proficient with Royal Canin’s digital tools, building long‑lasting relationships, and representing the company at trade shows and events. You will manage up to 750 accounts and collaborate with internal teams to deliver a seamless customer experience.
Key Responsibilities
* Identify and prospect new business opportunities to expand the digital footprint.
* Drive the recruitment of veterinary clinics to our digital recommendation service and increase platform usage.
* Educate and train veterinary staff on digital systems to ensure continued engagement and success.
* Effectively manage a territory of up to 750 accounts, including independent and corporate veterinary clinics, hospitals and charities.
* Collaborate closely with internal teams, including Veterinary Business Managers, Marketing and Key Accounts.
* Represent Royal Canin at trade shows, seminars and conferences as a brand ambassador.
* Gather and report on market intelligence, including competitor activity and customer feedback.
What We're Looking For
* Proactive and results‑driven individual with a passion for digital technology and the veterinary industry.
* Professional qualification in IT, science or a related field.
* Knowledge and experience working with digital systems.
* Strong planning and problem‑solving abilities with a customer‑focused mindset.
* Excellent presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint).
* Driver’s licence; a clean driving record is required.
* Desirable: Proven track record in sales or account management.
* Desirable: In‑depth knowledge or direct experience of the veterinary industry.
Benefits
* Private healthcare and equal parental leave.
* Generous pension (up to 9% contribution).
* Life assurance (4x salary).
* EV salary sacrifice scheme.
* Gym membership and wellbeing support.
* Annual leave starting at 24 days, rising to 32 with service.
* Company car and exceptional benefits.
* Work‑life balance and flexible working arrangements.
Additional Information
Location: Northern England & Scotland. Working hours: Monday to Friday, 37.5 hours per week. Some weekend work may be required for industry events.
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