Do you value career development? Are you looking for a new social housing challenge in a beautiful part of Devon? Would you embrace the chance to lead several frontline tenancy functions in an effective local authority housing provider? Would you relish the opportunity to shape our transformational journey as a key part of our housing management team? We have an opportunity for a Tenancy Manager to join our in-house housing service (Mid Devon Housing) working across the district based from our Head Office in Tiverton.
Our benefits include:
* Competitive rate of pay
* Generous annual leave entitlements
* A flexible benefits scheme including access to discounted shopping (online and high street) and events
* Employee Assistance Programme
* Excellent training and development opportunities leading to nationally recognised qualifications
* Monday to Friday (except following the 8 bank holidays and Christmas)
* Free parking at site
As your duties will include but are not limited to:
* Have a commitment to social housing and great customer service delivery in order to be the best landlord we can for our tenants and other customers
* Accountable for an effective, quality and comprehensive customer, tenancy management service at the very core of our housing service
* Achieving high levels of tenant satisfaction and tenancy sustainment
* To lead, motivate and manage a wide range of core functions across tenancy and estate management including: neighbourhood estates, communal areas and shared spaces, anti-social behaviour and complex tenancy cases, safeguarding and vulnerable tenants together with allocations, rent income and debt recovery
* To be the lead Officer within Mid Devon Housing in respect of its learning and development policy and practice under the requirements of the social housing professional Competency and Conduct standard
* Leading on the delivery housing management apprenticeships and enabling us to grow and develop our teams in-house
* Contribute to the achievement of its housing targets and objectives across all service standards and performance indicators
* Play a key part in taking forward our services and delivering a community focused housing service that puts the tenants at heart of what we do
At Mid Devon District Council we value: Pride, People, Performance and Partnerships.
About you:
* Excellent management, leadership and communication skills are essential
* An ability to solve complex problems is also important
* You must be able to organise your own workload
* You need experience in social housing management and a customer focussed service
* You must have an understanding of landlord and tenant obligations
* You will have a clear customer focus and a flexible approach
* You will have good people skills with a passion for making a difference
To find out more
To find out more about this role please contact either Mike Lowman – Operations Manager for Housing or Simon Newcombe – Head of Housing and Health. Telephone number 01884 255255.
For full details please read the Job Description and Person Specification - Tenancy Manager
The Job Description refers to the level of competencies required for this post. Foran explanation of what this means,please see Core Competencies .
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
Please remember to quote the following post and vacancy numbers:
CLOSING DATE:
CLOSING DATE: 15 August 2025 at 5:00pm
POST NUMBER:
POST NUMBER: HB65
VACANCY NUMBER:
VACANCY NUMBER: 2025087
PROPOSED INTERVIEW DATE: 25 August 2025
MDDC reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity andwelcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
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