Overview
Join to apply for the Business Support Officer role at Marley Risk Consultants Limited.
Marley is at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home. Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our expanding client base and development of new services.
Job Location: Cheltenham
Job Type: Full time (Monday – Friday)
The Role
* Reporting to the Department Manager, you will provide administrative support services to various areas of the business including (but not limited to) Operations, Finance, Claims Handling, Recoveries and Complaints.
* You will have the opportunity to work with a range of colleagues in different departments and build knowledge and expertise in a varied range of administrative support functions.
Key Activities
* Support colleagues in various departments with a range of administrative tasks, including:
* Setting up claims files
* Handling and redirecting inbound telephone calls
* Distributing inbound post
* Answering queries and providing information to colleagues within the teams you are supporting
* Updating the Claims Management Portal System
* Collating and organising data
* Filing of paper and electronic documents
* Compiling invoice data
* Processing payments and recording invoices
* Reconciling client accounts and handling payment queries or discrepancies
* Assisting with VAT returns, HMRC queries and audits
* Financial reporting and updating client information on the database
* Production of payment packs for weekly payment runs
* General administrative tasks as required
* Supporting continuous improvement activities such as complaints route cause analysis and audit
* Provide excellent customer service and maintain positive relationships with internal and external stakeholders
* Participate in internal or external training as required, including CII qualifications (the company will cover training costs but reserves the right to reclaim costs if you leave within a stated timeframe)
* Abide by all relevant legal requirements, industry guidelines and company standards
* Actively participate in team discussions to highlight issues and promote group learning
* Perform other tasks as reasonably required by Line Managers or Senior Management
Skills And Experience Required
* Proven track record in an office administration role. Experience of insurance or financial services sector desirable
* Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems desired but not essential (training on company system will be given)
* Strong verbal and written communication skills
* Confident in using the telephone
* Excellent interpersonal skills with the ability to build positive relationships
* Willing to ask questions and seek assistance when required
* Well organised with excellent time management and the ability to multitask to meet deadlines
* Excellent attention to detail and high levels of accuracy
* Team player and able to work independently under instruction
* Able to understand processes within the organisation and support the wider team as required
* Educated to A-Level or equivalent, with GCSE English Language grade 5/C or equivalent
Benefits
* Enhanced company pension
* Cycle to work scheme
* Life Insurance (following successful completion of probation)
* Private Medical Insurance (following successful completion of probation)
* Flexible working
* EV charging points (where available)
* Employee Assistance Programme
* Free gym membership (PureGym)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Insurance
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