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Job: Store Crew
Location: Banbury
Job Type: Permanent, Part-time (8 hours Saturday & Sunday)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment for everyone. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively and ensure they have a memorable shopping experience.
Role Responsibilities
* Greet and thank customers warmly, ensuring a positive experience.
* Provide exceptional service, helping customers find products that suit them for in-store and multi-channel sales.
* Operate tills efficiently, processing sales, orders, and refunds.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain cleanliness and tidiness of the shop floor and back of house.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Follow all company policies and GDPR procedures.
Competencies
* Deliver excellent customer service focusing on customer needs and satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying its values.
* Align with the company's social and environmental mission.
* Provide a genuine and authentic approach.
* Act with integrity, demonstrating interest and understanding of others.
* Respect and value team members at all levels.
* Participate actively in team activities.
* Use humour appropriately to build relationships.
* Offer customers alternative ways to purchase across channels.
* Maintain operational standards including deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
* Customer service experience is desirable but not essential.
* Excellent communication skills.
* Positive attitude and proactive approach.
* Ability to work under pressure and independently.
* Team player with good time management.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts and wellbeing content.
* Access to THRIVE learning system from day one.
* Dental insurance (employee funded).
* Pension scheme.
* 24/7 EAP support.
* Sick pay allowances.
* Sabbatical leave based on service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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