Company Description
Sports betting, gaming, and interactive entertainment are changing, and we're leading that change by putting people first. We focus on providing exciting, engaging, and entertaining experiences accessible at your fingertips. We're pushing boundaries through innovation, technology, and dedicated people like you. When you join Entain, it's your game—let's win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same. You'll contribute to a team that wins together and prioritizes our customers' needs.
Reporting to the Shop Manager, you will serve customers and build rapport to encourage repeat business. Are you ready to launch a winning career?
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am - 10 pm, depending on location, including weekends and bank holidays. Your weekly rota will typically be 16 hours, comprising long opening or closing shifts, shorter evening shifts, and will vary weekly. As a key holder, you'll be responsible for opening and closing the shop. We believe in work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering great customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Willing to work alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Outside of work, you'll have opportunities to earn recognition and prizes. Join a talented and inclusive community where everyone is celebrated for being themselves. If you need adjustments during the recruitment process, please contact us. At Entain, we are committed to diversity, equity, and inclusion, ensuring our people feel valued and respected worldwide. We comply with all relevant employment laws and regulations.
Additional Information
What we offer
* Optional overtime subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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