Job Description
Job Description: ServiceNow Developer (Associate Level) Overview
We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key Responsibilities ServiceNow Development & Delivery
* Analyse business requirements and translate them into scalable ServiceNow solutions
* Configure and customise ServiceNow applications in line with best practices
* Develop Proof of Concepts (POCs) to validate solutions prior to deployment
* Implement new modules, platform enhancements, and architectural changes
* Design and build integrations with third-party systems where required
Process Optimisation & Automation
* Identify opportunities to streamline and automate workflows
* Deliver solutions that improve operational efficiency and user experience
* Support innovation using ServiceNow capabilities, including Now Assist features
Quality & Standards
* Collaborate closely with QA teams to ensure robust, high-quality deliverables
* Follow ServiceNow coding standards, design principles, and community guidelines
* Ensure solutions are scalable, secure, and aligned with long-term platform strategy
Stakeholder Collaboration
* Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
* Engage with technical and non-technical stakeholders to gather and refine requirements
* Communicate effectively across teams to ensure alignment and successful delivery
Reporting & Insights
* Develop dashboards and reporting capabilities within ServiceNow
* Provide insights to support operational decision-making and performance tracking
Required Skills & Experience Essential
* Proven experience working with the ServiceNow platform (development, configuration, and customisation)
* Strong understanding of ServiceNow capabilities and architecture
* Experience with:
o IT Service Management (ITSM)
o Customer Service Management (CSM)
* Exposure to Now Assist (AI-driven capabilities) within ServiceNow
* Experience delivering solutions in UK public sector or regulated environments
* Solid understanding of Agile methodologies and delivery frameworks
* Strong communication and stakeholder management skills
Desirable Skills
* Experience with ServiceNow integrations and advanced platform features
* Broader module exposure beyond ITSM/CSM
* Agile certifications or formal training (eg Scrum)
Qualifications & Certifications
* Relevant ServiceNow certifications such as:
o Certified System Administrator (CSA)
o Certified Application Developer (CAD)
o CIS-ITSM/CIS-CSM (preferred)
* Additional certifications are advantageous
Location & Travel
* Hybrid working model
* Travel to client offices in London, Leeds, and Exeter as required
o Quarterly PI planning sessions
o Occasional in-person workshops
* Some overnight stays may be required
* Travel and expenses are not billable