Job Description
Job Title: Product Support Specialist
Department: Technical
Responsible to Technical Manager
Responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.
Overall, Purpose of Job
* Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland.
* Work closely with the UK management team to ensure the UK strategy and business goals are achieved.
Main Responsibilities
1. Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
2. Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
3. Maintain good customer relations by presenting a professional, efficient, and helpful service.
4. Assist in the preparation and presentation of technical training courses and exhibitions when required.
5. Provide onsite training for engi...