Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons. You will manage the day-to-day aspects of Queen's Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines. You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary. About The Person If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT. Essential Criteria include: Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment. Experience of producing staff rota. Experience of providing excellent customer service. Strong IT experience including bespoke and MS packages in a work environment. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website. Skills: front of house manager