About the role
As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You’ll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business‑wide metrics.
* Expected Salary – Up to £40,000 depending on experience
* Contract type – This contract is a secondment contract until the end of March 2027
* Location – Killingworth‑ Newcastle – Customer Delivery Hub
* Hours – Various full‑time hours – Day shift 10:00‑18:00 (one week, Mon‑Fri) and back shift 14:00‑22:00 (three weeks, Tue‑Sat). You’ll need to be open to flexible working hours as this role has the head of branch, out‑of‑hours, and key holder responsibilities. During these times you will be held accountable for the site's business continuity procedure.
Key responsibilities
* Planning operational resources (daily and weekly) with the Partners and agency.
* Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
* Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
* Managing driver requirements such as dart tags, fuel cards, and vehicle keys.
* Ensuring daily communication with the transport planning team.
* Managing the day‑to‑day running of the transport office (for example, schedules and conference calls).
* Act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.
* Be accountable for the site's business continuity procedure during out‑of‑hours, including head of branch and key holder duties.
Essential skills/experience you'll need
* Knowledge of transport operations.
* Current driving licence.
* People management experience.
Desirable skills/experience you may have
* Knowledge of Legal Compliance.
* Experience of managing disciplinaries and grievances.
* C1 UK Driving Licence.
* Hiring Manager / Recruitment experience.
* Incident management experience.
* Transport Manager CPC.
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