About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit
About the Role:
The purpose of this role is to educate both HCPs and internal teams on clinical aspects of urology and continence care. To support patients and users during their diagnosis and journey of using intermittent catheters as well as supporting internal teams including Amcare on clinical questions and advice. As a customer facing role, you will work with KOLs and Advocates on service development, audits, potential research, educational programmes and gather insight for the sales and marketing teams.
The key components identified for the role of CDS include:
1. Expert Clinical Advice
2. Education and Training
3. Research and Audit
4. Leadership and Consultancy
Territory: London, The South East and The South West
Key Responsibilities:
Clinical Support
5. Understand and provide a clinical voice for Business Unit objectives and goals related to continence product usage and new patient referrals.
6. Support the Territory Business Manager in securing formulary status in hospitals and ICB/PCN community localities.
7. Support commercial team with clinical input for any contracts, tender submissions, or drug tariff applications.
8. Establish effective working relationships with other healthcare professionals to develop the service and gain appropriate referrals.
9. To develop and refresh internal clinical induction training for all new starters in the Continence Team and Amcare Team.
10. To act as a role model of expert clinical practice, empowering others internal and external through effective role modelling, teaching and team working.
11. To incorporate and adhere to national and locally agreed standards and guidelines into any clinical advice or activities provided.
12. Ensure full understanding and compliance with Company & Trust SOPs, policies & procedures. Attendance at Sales and Marketing meetings to maintain current knowledge of business unit strategies and objectives.
13. Builds relationships internally, specifically with customer service, Amcare advisors, inside sales, marketing, regulatory and medical, and inputs as required with key wording and collation of clinical research, case studies etc.
Education & Training
14. Develop material and deliver educational sessions for professionals, end users, interest groups and internal teams.
15. Deliver educational programmes and product update for other clinical nurse teams within independent dispensing appliance contractors (DACs) as guided by Director.
16. Ensure specialist knowledge of Convatec continence products and Amcare Group home delivery service and advise end users on appropriate choices.
17. Attendance at key conferences and events to promote and develop Convatec and Amcare profile within the incontinence marketplace.
18. Present at key meeting and events to raise awareness on key issues with long term catheter use and benefits of ConvaTec technology and value proposition.
19. Input, Support and actively support the Me+ patient support programme for incontinence.
20. Identify gaps and work with marketing to generate appropriate collateral to increase awareness of key target areas for Convatec and Amcare.
Research & Insight
21. To devise, generate audits and patient list reviews for continence teams to ensure patients and users are using the most appropriate products and in line with local HCP/Procurement guidance.
22. Ensures all confidential Patient information and any data collection through activities is maintained in line with Company and hospital/CCG policies using a patient record system (PRS) where available.
23. Build and develop relations with Key Opinion Leaders and advocates within the Continence marketplace, supporting any Global KOL initiatives.
24. Run and support HCP and User Advisory Boards working closely with the Insight Specialist, Amcare Team and Global Marketing.
25. Maintain professional competencies through attendance on external courses, professional meetings, and personal readings. Completes all requirements for CPD and professional registration.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
About You:
26. Ability to identify and act upon business opportunities to achieve objectives
27. Desirable both hospital and community experience
28. Has specialist knowledge of Intermittent Catheters including ConvaTec products and/or competitor products highly desirable
29. Experience or understanding of Dispensing Appliance Contractors and their role (DACs)
30. Experience of working with a range of clinicians from urologists, continence advisors, district teams, pharmacists, and nurses highly desirable
31. Good understanding of how to signpost patients and carers to right NHS services
32. Strong presenter and communicator
33. Experience of delivering of training and education
34. Can work under pressure and prioritise workload
35. Great cross functional team working
36. Knowledge of Word, Excel, Powerpoint and report writing
37. Registered General Nurse, would consider Pharmacist with MedTech experience
38. Nursing Degree or equivalent qualification/experience
39. Desirable evidence of Continence Training (Continence Assessment, Intermittent Catheterisation)
40. Desirable training or teaching qualification
41. A full driving license is essential
42. Clean Disclosure and Barring Service check
Working Requirements:
In the field 2-3 days per week. Overnight requirements for local and national is a field- base role
Ready to join us?
At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.