Job Purpose
The role of Kitchen Designer (Trade) is essential in delivering exceptional customer experiences through innovative and functional designs. It requires a blend of creativity and technical expertise, along with the ability to foster strong relationships with clients. To succeed, individuals will develop an in-depth understanding of product ranges and design systems, ensuring seamless collaboration with colleagues and delivering high-quality results.
Key Responsibilities
- Develop a deep understanding of our product range, including furniture, appliances, worksurfaces, and accessories.
- Proactively build a customer base of builders and tradespeople, nurturing relationships to drive referrals and recommendations to Sigma 3 Trade.
- Cultivate and maintain relationships with local builders, architects, and end customers, ensuring excellent service from start to finish to encourage future recommendations.
- Collaborate with builders and customers to tailor solutions that meet their specific requirements, supporting them in achieving their project goals.
- Increase brand awareness and generate leads by implementing the business plan, leveraging social media, and enhancing our reputation.
- Actively pursue new business opportunities and drive growth through our Referral and Reward Partner programs.
- Conduct home visits to gather technical information and measurements.
- Manage the complete sales process, from lead generation to installation, serving as the single point of contact for builders throughout the project.
- Order and oversee the delivery of kitchens, solid surfaces, and replacement items, coordinating with builders/clients on scheduling for templates and installations.
- Conduct site visits, address site queries, and ensure all aspects of the project run smoothly.
- Visit completed projects to capture content for social media and encourage client recommendations.
- Achieve and exceed agreed sales targets, conversion rates, and Gross Margins at Intake.
- Master relevant IT systems to facilitate design and showroom operations.
- Generate business through social media platforms and by maintaining an active presence in local communities.
- Ensure high service standards by staying in touch with customers from the initial meeting through to project completion.
Behaviours & Expectations
- Design Expertise: Inspire customers with exceptional, on-trend designs and demonstrate a passion for design excellence.
- Will proactively take responsibility and ownership to deliver what is required, addressing issues, and providing solutions as well as seizing opportunities that arise.
- An entrepreneurial spirit who desires to drive high levels of business.
- Team Player: Collaborate effectively with the Trade team, contributing to a positive work environment.
- Work Ethic: Display a strong commitment to exceeding expectations and influencing team culture through example.
- Pace & Intensity: Work with urgency, meet deadlines, and motivate the team through organization and prioritization.
- Personal Responsibility: Own your goals and take accountability for achieving them.
- Continuous Improvement: take responsibility to continually improve your performance notably in conversion rates on sales to Intake Process.
- Competitiveness: Strive to be best in class within the industry and amongst your peers, showing this drive through work ethic and intensity.
- Attention to Detail: Maintain high standards in design, customer service, and communication, ensuring accuracy in documentation.
- Technical Skills: Develop a meticulous understanding of the product range and technical specifications.
- IT Proficiency: Master the various IT systems used in design work, working quickly and efficiently.
- Fast Learner: Embrace new challenges with a can-do attitude and the ability to learn on the job.
- Interpersonal Skills: Excel in communication, negotiation, and relationship-building, both within the company and with external clients.
- Customer Focus: Prioritise improving the customer experience, understanding, and anticipating their needs.
- Strong Values & Ethics: Uphold the company’s values by treating customers, colleagues, and suppliers with integrity and respect.
Skills & Experience
- Demonstrated experience in achieving and exceeding sales targets.
- Proven track record of achieving new account generation, sales & profits targets.
- An understanding of the Trade and Retail Sector
- Strong IT skills: experience in CAD design is beneficial but not required, as full training will be provided.
- Highly organised with a methodical approach to documentation.
- Exceptional customer service skills with the ability to understand customer needs.
- Strong numeracy and literacy skills.
- Valid UK driving license and access to a vehicle.
- Willingness to work weekends, evenings, and some Bank Holidays to meet customer needs.
Benefits
- The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels.
- This is NOT just a job – it’s a career development opportunity within an established team and to be a part of company growth plans.
- It is the intention of the business to grow the individual’s earnings alongside profitable sales.
- Competitive basic salary of £30,000 plus benefits package with a realistic opportunity to earn an OTE between £40,000 and £65,000 based on your sales.
- Up to 25 days holiday + bank holidays with length of service (starting at 20 days and rising by 1 day per year with length of service).
- Pension
- PHI (this is an incapacity benefit)
- Life insurance
- Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP)
- Death in Service/Life Assurance benefit
- Company contractual sick pay
- Employee Discount scheme for friends & family!
