CaseManagerWorkingwithincommunitiesensuringtenantsreceiveahighqualityandresponsive housingandsupportserviceinasafeandsecureenvironment,includingproviding tenancymanagementsupportandencouragingindependenceandchoice. CaseManagerTooverseetheadministrationandmanagementofsocialhousingproperties. Withanoverallresponsibilityforapprox.140160tenancies. EnsurehousinglandlorddutiesaredischargedinaccordancewithSomerset Councilspoliciesandprocedures. Toensurethathousingregulations,policiesandproceduresareadheredto. Tooverseethehousingadministrationandmanagementofsocialhousingtenants andtheirhomesacrossseveralshelteredhousingschemes. AccountabilitiesCaseManager Pre-TenancyandOnboardingSupportCaseManager Providecomprehensivepre-tenancysupporttoprospectivetenants,includingofferinginformationandadviceduringpropertyviewings,carryoutthesign-upprocess,andensuringnewtenantsarefullyintroducedtotheirhomeandtenancy.Thisincludessupportingtenantsthroughaninitialsix-weekperiodandensuringtheyareawareofallavailableservices. SustainingTenanciesandOngoingSupportCaseManager Conductregularhomevisitsandmaintainongoingcontactwithtenantstoencourageself-helpwithmanagingtheirtenancy.Addressallhousing-relatedenquiries,frombasictenancyadvicetomanagingcomplexcases,andaccuratelyrecordallinteractionsontheOpenHousingSystem. Multi-AgencyCollaborationandDecision-MakingCaseManager Attendandcontributetomulti-agencypanelsandforums,makinginformeddecisionsonthesuitabilityofapplicantsandparticipatinginproblem-solvinginitiatives.Collaboratewithinternalteams,councilservices,andexternalstakeholderstosustaintenancies. LegalandTenancyManagement Leadontakingeffectivelegalactionincasesoftenancybreaches,whichmayinvolvepursuinginjunctiveorpossessionproceedings.Conductannualtenancychecks,inspecthomestoensurecompliancewithtenancyagreements,andsupporttenantswhenendingatenancy,includingpropertyinspections. Advice,Advocacy,andWelfareSupportCaseManager Providetenantswithinformationandadviceonwelfarebenefits,budgeting,managingmoney,andtenancyresponsibilitiesandobligationsincludingpermissionsandminoradaptationsoralterations. RiskAssessmentandSafeguarding Undertakeperson-centredriskassessmentsforalltenants,createandreviewPersonalEmergencyEvacuationPlansasneeded,andrespondappropriatelytosafeguardingconcernsinlinewithcouncilpolicies.Ensurethesafetyandsecurityoftenants. Health,Safety,andCompliance Workwithotherdepartmentstoensurecompliancechecksandhealthandsafetyrequirementsaremet.Conductregularinspectionsofcommunalareas,reportandaddressanyrisks,andtakelegalactionwheretenantbehaviourendangersothers,particularlyregardingfiresafety. PromotingIndependenceandWellbeing Encouragetheuseofassistiveandpersonaltechnologiestosupporttenantindependence,verifyoperationalstatusofdevices,andworkcloselywithemergencyresponseservices.Supporttenantswithlow-levelmentalhealthneedsandhelpreduceisolationbypromotingapositivecommunityatmosphere. CommunityEngagementandActivities Supportandadministerreferralsforaids,adaptations,andrepairs. ServiceDevelopmentandProfessionalStandards Supportthemanagerinservicedevelopmentbyproducingrelevantdataandevidenceforimprovement.Maintainhighstandardsofintegrity,confidentiality,andcustomerservice,complywithallcouncilpoliciesandprocedures,andpromotesuccessestoensureapositiveandprofessionalimageatalltimes. Knowledge/Experience/SkillsCaseManager Knowledgeofintroductoryandsecuretenanciesandthemanagementofthesetenancies. Understandcustomerservicesvalues,equality,diversity,andinclusion. Widerknowledgeofhousinglaw. Experience CaseManager Haveexperienceinarolewithasimilarlevelofresponsibilities. Understandtheprinciplesofdataprotection. Organised,conscientious,energy,drive,confidentandassertive. Abletomeetdeadlinesanddeliveringexcellentfrontlineservicesinapressurisedenvironment. Atleasttwoyearsexperienceofhousingmanagementmanagingandprovidingsupporttotenantswithinalocalauthorityorsimilarenvironment. Experienceofworkingwitharangeofpartners,includingcommunities,todevelopnewanddifferentwaysofworking. Experienceofmanagingconflictanddealingwithdisputes. Excellentcommunicationskills bothwrittenandverbal.