Office Administrator
Location: Salisbury
Contract: Permanent
Hours: Two part‑time team members, each 15–25 hours per week, depending on role split.
Shift Pattern: The office is open Monday – Friday 08:00–17:30. Shifts are predominantly afternoons, with some full days on Thursdays and Fridays.
About Endell Equine Hospital
Take a look at the practice here: Equine Vets Salisbury | Equine Vets Wiltshire & New Forest.
About the role
Day‑to‑day duties include:
* Answering phones and booking appointments
* Logistical planning of vets diaries
* Responding to queries via phone, in person, and email
* Registering new clients
* Handling account queries and payments
* Completing insurance forms
* Dispensing medications
* Taking payments
* Providing a warm and welcoming experience to clients arriving at the practice
What were looking for
* Previous receptionist experience essential; veterinary and equine experience a plus.
* Experience with horses or equine knowledge desired.
* Ability to multi‑task and prioritise workload essential.
* Resilient and able to cope with busy, emotional situations.
* Excellent communicator with strong empathy.
* Excellent customer service skills and experience dealing with the public.
* Positive attitude and excellent teamwork skills.
* Proficiency in Microsoft Office and other database management and operating systems.
Our Offer to You
* Salary aligned with the National Minimum Wage
* Five weeks annual leave (pro rata) per annum, plus bank holidays
* Staff discount scheme on veterinary bills and care
* Staff discount on Animed Direct, our online dispensary, for discounts on pet medicines, products and food
* Employee Assistance Programme for confidential wellbeing support
* And lots more, as part of our commitment to help you feel recognised, supported and appreciated.
For a full list of what we offer, click here: CVS Vets | What We Offer.
Note: We can only accept or progress applications from candidates with the Right to Work in the UK; we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
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