Job Information
Location: Leicester, England, United Kingdom
Company: Bitrecruit
Client / Employer: Occupop
Job reference: d432f71a8b6e021d5a06ad5bc1200508
Listing type: Basic
EU work permit required: No
Posted: 20.05.2026
Job title: Support Worker – Days Service: Creative Care – Leicester Complex Care
Hours per week: 28 – 42
Hourly Rate: £12.71
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. The service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions. Each resident has a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person‑centred care, we provide 24‑hour care support tailored to each individual’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
Job Summary
As a Support Worker, you will work under the direction of the Service Manager to meet the needs of the people we support and promote an environment that provides high‑quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
* Mentor new colleagues during induction to support high‑quality care delivery
* Participate in supervision, observation and appraisal processes
* Provide effective communication including accurate written reports
* Follow WCL financial procedures
* Act in line with the organisation's environmental and sustainability principles
* Maintain a caring environment aligned with best practice, guidance and legislative requirements
* Contribute to clear and effective communication with all stakeholders
* Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
* Seek and share the views and preferences of the people we support
* Promote high levels of satisfaction among people we support, families, colleagues and commissioners
* Support the Service Manager with complaints and concerns following WCL policy
* Maintain positive relationships with families, the community and external partners
* Understand and implement safeguarding procedures
* Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
* Recognise and report safeguarding concerns appropriately
Qualifications and Experience
* Essential: Evidence of wanting to professionally develop; Willingness and ability to learn
* Desirable: A recognised health or social care qualification; Additional relevant training or qualifications; Experience supporting people with disabilities, older people, dementia or mental health needs; Experience working as part of a team
Technical Skills
* Essential: Ability to handle basic numerical data, including simple financial information; Ability to use Microsoft Office (Word and Outlook)
* Desirable: Ability to use WCL transport or own transport when required
Personal Qualities
* Understanding of fairness and valuing diversity
* Understanding of safeguarding vulnerable adults and the ability to recognise concerns
* Ability to work positively and flexibly as part of a team
* Positive values relating to disability, older people, dementia and mental health
* Understanding of WCL's key statements and how to demonstrate them
* Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs
* Good verbal and written communication skills
* Ability to listen sensitively
* Strong interpersonal skills
* Ability to develop and maintain positive relationships with others
* Desirable: Ability to plan, organise and prioritise tasks; Understanding of positive, person‑centred support planning
Benefits & Bonuses
* Training & Development: Access accredited and in‑house training courses; cost of qualification covered; £150 bonus upon completing Level 2 or above (plus £50 for completing the Care Certificate)
* Welcome Bonus: £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months
* Discount Schemes: Cost of Blue Light Card covered, giving access to discounts on childcare, shopping and online courses
* Refer a Friend: Earn £200 bonus for each successful referral who joins Creative Care
* Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided
What We’re Looking For
While experience in care is welcome, it is not essential – full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You will be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Apply Now
Ready to change lives? We would love to hear from you. If your application passes our prescreening stage, we will get in touch to guide you through the next steps.
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