Claims Handler
Commercial & EL/PL
Bolton
£32,000+ Negotiable Depending on Experience
Time Recruitment is proud to be partnering with a respected Independent Chartered Commercial Insurance Broker based in Little Lever, Bolton, to recruit an experienced Claims Handler.
This is a fantastic opportunity for a skilled claims professional-particularly someone confident in Employers' Liability and Public Liability (EL/PL)-to join a growing brokerage with a strong reputation, a supportive culture, and a diverse portfolio of commercial and personal lines clients.
The Role
As a Claims Handler, you'll take ownership of a varied caseload spanning multiple classes of business. You'll be the key point of contact for clients, insurers, and third parties, ensuring claims progress efficiently and that every client receives exceptional service.
This role offers genuine variety and the chance to broaden your technical expertise across multiple lines along with a particular focus on ELPL.
Key Responsibilities
Assess and review new claims to determine coverage and liability
Acknowledge claims promptly and maintain clear communication with clients and insurers
Investigate and gather evidence to support decision‑making
Negotiate settlements with insurers, claimants, and other stakeholders
Ensure all claims are handled in line with FCA guidelines and internal procedures
Maintain accurate, up‑to‑date records and a proactive diary system
Deliver outstanding customer service and uphold high care standards
Build strong working relationships with clients and insurer partners
Stay informed on industry developments, including changes within the childcare sector
Prepare detailed claims reports for Account Executives on larger or complex cases
Participate in ongoing training and development, including T&C requirements
Experience & Skills
Essential:
Minimum 3 years' experience in the commercial insurance sector
Proven experience handling Employers' Liability and Public Liability claims
Strong communication skills-both written and verbal
Excellent attention to detail and accuracy
Confident negotiator with strong analytical ability
Competent in Word, Excel, and Outlook
Effective time‑management and team‑working skills
Desirable:
Experience across multiple classes of claims
GCSEs (A-C) including Maths and English
Benefits & Package
Competitive salary (£30k+ DOE)
25 days annual leave + Bank Holidays plus additional Christmas leave
Workplace pension with 5% employer‑matched contribution
Life Assurance (2x salary)
Private Medical Cover (post‑probation)
Support toward CII qualifications
Regular training and development opportunities
Employee Assistance Programme
Breakfast sandwiches provided on a Friday
Flexible working
Ready to take the next step?
If you're an experienced Claims Handler with strong EL/PL knowledge and you're looking for a role where you can make an impact, grow your expertise, and join a supportive, professional team, this opportunity in Bolton could be the perfect fit