Commercial Operations Manager | Manchester | Fashion | £60k - £80k
Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Manager.
Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.
What You'll Own:
Financial Clarity
* Own weekly/monthly financial reporting with actionable insights
* Manage our in-house Management Accountant and monthly management packs
Operations & Logistics
* Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
* Ensure warehouse/packaging standards match our brand quality
* Optimise systems, data tracking, and SLA performance
Stock & Supply Chain
* Collaborate with Buying & Merch teams to optimise buying and stock levels
* Avoid overstock, margin erosion, and cashflow issues
Strategic Projects
* Drive initiatives that reduce costs and boost contribution margin
* Improve international logistics, tariffs, and duty handling
Customer Experience
* Lead the Customer Service function through our CS Manager
* Enhance our end-to-end customer experience as we scale
What We're Looking For:
* Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
* Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
* A natural operator - great at building systems, streamlining workflows, and reducing waste
* Hands-on and high energy - you don't wait for permission; you drive clarity and results
* Comfortable working directly with founders and contributing to big-picture thinking
* Proficient in Excel / Google Sheets and not afraid to get into the data
* A great human - collaborative, calm under pressure, and genuinely positive to be around
What You'll Get:
* Salary of circa £75k
* Hybrid working with flexibility
* Fantastic Manchester Location
* Opportunity to make a real impact in a high growth business
BBBH: 33458