We are bringing Miniso to Heathrow — and we will be looking for passionate, customer‑focused individuals to join us on this journey!
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first‑class customer service on the sales floor and till point.
Key Responsibilities
100% Customer Focus
* Maintain positive and professional manners towards customers and colleagues
* Support customers with product selection
* Offering additional link sales
* Ensuring all customers receive excellent customer service every time
* End to end customer service including till operations
Stock Management
* Ensuring the store is fully replenished
* Goods receiving duties
* Stocktaking and inventory compliance
* Merchandising & pricing
Retail
* Competent in till operations including cashing up procedures in line with company policies and guidelines
* Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
* Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc
Health & Safety
* Ensure health and safety policies are followed, including prompt reporting of workplace injuries.
* Ensure the safe usage of all the cleaning materials
* Ensuring store and stock rooms are kept tidy in line with H&S
* Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
* Ensuring security of stock on shop floor and compliance of till inventory
* Responsible for the shop floor security when on shift
* Awareness of potential security risks out with store and part of the greater airport community
Qualifications
The ideal candidate will have previous experience in a retail environment, be self‑motivated, and have the ability to work both individually and as part of a team.
The candidate should also have:
* Good communication skills (both verbal & written)
* Adaptability to the changing environment
* Ability to work well under pressure
* Excellent interpersonal skills
* Ability to provide professional standard of services
* Reliable attendance and time‑keeping
* Self‑motivation
* Be able to secure an airside pass
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