Front Desk Shift Supervisor (Luxury Hotel / 4 on 4 off) – Ascot, England
Salary: £28,000-£30,000 plus £5,000 bonus and free hotel stays.
We are a well-established luxury hotel brand with properties across major cities including London, Rome, and Los Angeles. In this role you will supervise the Reception and Front of House team on shift within a 5‑star hotel, ensuring exceptional guest service and smooth daily operations. You will use Opera PMS to manage reservations, billing, and room movements, handle guest queries and complaints, and support ongoing training and development within the team.
Responsibilities
* Supervise Reception and Front of House team on shift within a 5‑star luxury hotel.
* Use Opera systems to manage reservations, billing, and room movements.
* Handle guest queries, complaints, and service recovery.
* Work 4 on 4 off 12‑hour shifts (8 AM – 8 PM).
The Person
* Experience as a Reception or Front of House Supervisor in luxury hospitality.
* Proven use of Opera PMS for reservations, billing, and room management.
* Commute to Ascot.
Reference: BBBH25279A
We are an equal‑opportunity employer and welcome applications from all suitable candidates.
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