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Customer Service & Production Administrator, Truro
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Client:
Winners Recruitment
Location:
Truro, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
810fbaa7e58e
Job Views:
21
Posted:
12.08.2025
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Job Description:
Our client is one of the UK’s leading independent specialist steel suppliers, renowned for producing high-quality concrete reinforcement products. We are looking for a reliable and enthusiastic Customer Service & Production Administrator to join our team and contribute to our continued success.
Key Responsibilities:
* Customer Service: Answer incoming calls promptly, professionally, and courteously, ensuring customer queries are dealt with efficiently.
* Quotations & Orders: Build and input customer quotations into our software, follow up, convert into orders, or progress as needed. Input customer and purchase orders onto Sage, and produce related paperwork.
* Job Packs: Collate and file paperwork from production to create complete job packs. Ensure correct filing post-production for invoicing.
* Stock Management: Book stock deliveries on Sage, assist with stock takes to ensure accuracy.
* Accreditations & Compliance: Maintain documentation for ISO9001 (CARES), ISO14001, EN1090, with full training provided.
* E-commerce: Manage orders from our eBay store and website, prepare items and documentation for dispatch via couriers.
* Ad-Hoc Duties: Assist with various tasks as directed by senior management to ensure smooth business operations.
Essential Skills & Qualities:
* Reliable & Honest: Dependable with excellent timekeeping and integrity.
* Customer-Focused: Friendly and professional in interactions, confident on the phone.
* IT Proficient: Experience with Sage, Microsoft Excel, Word, Outlook; understanding of manual calculations.
* Thrives in a Fast-Paced Environment: Able to multitask and meet deadlines in a busy setting.
Hours of Work:
Monday to Thursday: 8:00am – 5:00pm
Friday: 8:00am – 4:00pm
Salary:
From £26,000 per year, depending on experience
Benefits:
* Casual dress
* Company pension
* On-site parking
Schedule:
Monday to Friday, no weekends
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