Job Title: Team Leader / Supervisor Location: Perch Restaurant, Lancing Beach Reports to: Restaurant Manager About Perch: Perch Restaurant is a vibrant and community-oriented dining destination located along the stunning Lancing Beach. We offer a relaxed yet exceptional dining experience, a focus on great service. Our team is passionate, friendly, and always ready to deliver memorable moments for our guests. Role Overview: As a Team Leader / Supervisor at Perch Restaurant, you will oversee daily operations, lead and support our front-of-house team, and ensure exceptional service for every guest. This role requires a hands-on approach, strong leadership skills, and a passion for delivering top-tier customer experiences. You will be the point of contact for staff during shifts, helping to maintain a smooth and efficient working environment. Key Responsibilities: Lead and Supervise: Oversee and direct the front-of-house team, ensuring service standards are consistently met and exceeded. Customer Service Excellence: Ensure every guest enjoys a fantastic dining experience by delivering friendly, efficient, and professional service. Handle guest inquiries or complaints with care and resolve issues promptly. Staff Development: Train, motivate, and develop the team to improve performance and build a positive work environment. Assist with the recruitment and onboarding of new staff members. Operational Support: Assist in managing daily operational tasks such as inventory checks, opening and closing duties, and staff scheduling. Health & Safety Compliance: Maintain a safe and clean environment by following all health, safety, and hygiene standards. Communication: Act as a liaison between staff and management, ensuring clear communication during shifts. Problem Solving: Ensure all issues, whether operational or customer-related, are resolved efficiently and effectively. If you are passionate about hospitality and want to be part of a dynamic team that values great service, we would love to hear from you! Job Types: Full-time, Permanent Additional pay: Tips Benefits: Employee discount Gym membership