Job Title: Out of Hours Service Co-ordinator, Stafford
Client: ISS
Location: Stafford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: eae3b520c0cb
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Your responsibilities include accurately translating contractual and operational requirements to ensure that our Helpdesk exceeds client expectations. With your attention to detail and commitment to quality service, you will contribute to maintaining high levels of client satisfaction.
Key Responsibilities
* Process and log client calls regarding sites and translate these calls into engineering or FM solutions
* Identify the most appropriate solution to client requests within contractual processes
* Build relationships with clients and the account delivery team
* Manage and update associated software and programs (e.g., Maximo)
* Provide professional and articulate helpdesk solutions to clients
* Support the account delivery team administratively
* Escalate issues to line management and seek advice when needed
* Work within company guidelines, processes, and procedures
Professional and Personal Competencies/Qualifications
* Educated to GCSE standard with at least 5 Grade C passes or above, or NVQ in Business Administration, Customer Service, ICT, or equivalent
* Experience in customer service, contact centre, or administrative roles
* Proficient in Microsoft Office
* Ability to work in a team and support organizational goals
* Organized with good planning skills
* Ability to understand and analyze statistical data
The Company
ISS is a global workplace and facility management company committed to making the world work better. We focus on high standards, intelligent solutions, and caring people to help our customers achieve their goals, whether in hospitals, businesses, or airports. We value diversity and inclusivity, welcoming applicants regardless of age, disability, gender identity, or background. Our passion for inclusivity makes ISS a creative, productive, and happy workplace.
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