Overview
To effectively supervise the day-to-day operation of the site maintenance team and to ensure that compliance with standards are adhered to at all times (mandatory and statutory), to ensure the effective and efficient operation of the contract's Mechanical, Electrical and Fabric services. Key Tasks:
Responsibilities
* Ensuring the efficient and effective operation, maintenance and repair of the site’s M&E Plant and Equipment and Fabric Services.
* Management of the CAFM System to ensure staff's performance and monitor service delivery.
* Compliance with and record keeping for the client system and management of the Quality, Health, Safety + Environment responsibilities on the site.
* Organise and carry out reactive repairs to the site’s M&E systems.
* Prioritising and completing reactive and Planned Preventative Maintenance tasks and reporting to the site lead, ensuring optimum levels of service delivery are being achieved.
* Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
* First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works listed on service report sheets in conjunction with the Contract Manager. (Includes surveys)
* Formulating, Assessing and Validating Risk Assessments, Method Statements, and Work Package Plans. Keeping an up to date log of Work Package Plan's to ensure that the contract remains compliant.
* Ownership of own tasks, organising of own materials / quotations from suppliers to enable completion of tasks
* Attendance of company meetings or training courses as required
* Operational day to day requirements from client or Supervisor / Manager
* Available for out of hours call outs as required / as per schedule / Rota
* Conducting contractor monitoring audits
* Responsible for raising & closing out hazard observations in live environment
* Following of operational processes to facilitate in efficient operation of the contract
* Assist the contract / business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
* Adherence & application of organisational policies and procedures.
Decision Making / Budgetary Control
* Reporting to Contract Manager / Accountable to Contract Manager
* Financial Authority Level £1,000.00
* Decision making must be in line with facilitating completion of the 'key tasks' outlined above and any objectives set by the Contract Manager
Success Measures / Objectives
* Contract KPIs met
* Contract SLAs met
* Staff's performance is of high standard
* The Quality, Health, Safety + Environment responsibilities are managed
* Contract is statutory compliant
* Completion of Planned Maintenance + Reactive works are completed effectively and efficiently
* Sub-contracted services are carried out, managed efficiently and effectively as per the schedule
* Responsiveness
* Reliability
* Understanding the customer
* Accessibility
* Competence to Deliver
* Innovation
Person Specification
* Skills: To operate the CAFM system to be able to compile reports.
* Able to organize work load for team and manage the completion of the planned & reactive tasks.
* Able to compile quotations via webquote and forward to the customer
* Able to complete and review site specific risk assessments.
* Able to compile and manage the Log Book system and encourage management of the log books through the team.
* Able to upload and effectively manage the E-Log book system
* Able to be mobile and respond to any urgent queries from the customer which may require site attendance
Desirable
* Educated to a minimum of City & Guilds or equivalent in an electrical discipline
* IOSH Managing Safely
* Knowledge: Good understanding of the CAFM system
* Knowledge: Understanding of Statutory & Mandatory Compliance
* Knowledge: Understand the customer’s requirements in line with the contract scope
* Desirable Knowledge of operations of plant and related equipment
* Experience: Strong with first line supervision of staff, able to task manage, motivate and boost team performance. Needs to be able to maintain high standards of service levels with the team
* Client facing, to be able to work in different environments and be able to communicate with different internal and external customers
* At least two years at a similar level or equivalent
* Knowledge of current technical standards in relation to Fire Alarm Systems, Generators, Electrical Services, HV & AC and Water Systems Treatment
* Knowledge of Lifts and associated services
* Excellent knowledge of the operation of Mechanical & Electrical Services and plant
* Ability to interrogate and operate BMS’s systems
* Knowledge of business critical services i.e UPS and Comms Rooms etc.
* Attitudes: Needs to be a good team worker, self starter, requires little supervision for completing the task, good problem solver, motivator to the team, organised, able to prioritise and deliver within high pressure, business critical environments, committed to the delivery of excellent customer service
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